Datacenter (Customer Operations) Technician (Position for professionals with disabilities)

Publicada 18 de Marzo

Datacenter (Customer Operations) Technician.

Responsabilites:

Conducts circuit maintenance, installations, and advanced testing.
What you’ll be doing:
 Installations
 Racks and stacks customer equipment
 Installs intra-cage fibre tray, ladder rack, customer equipment and cabinets
 Infrastructure installs to include the following: whalebone cable management, public fiber
tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh
 Queue Management
 Determines work priorities from the Oracle queue and ensures adherence to all commit times
 Testing/Troubleshooting
 Conducts carrier circuit testing
 Cross Connects
 Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fibre, twisted pair copper, and intra-building cross connects
 Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
 Installs and test IBXLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)
 Documentation/Reporting
 Maintains detailed written records of all work activity
 Projects
 Supports fulfilment of projects with direction from senior staff
 Training
 Completes all assigned training in a timely manner
 Customer Management
 Supports customer satisfaction through timely and precise order execution

Requisitos mínimos

  • High school diploma preferably in Electrical/electronics
  • Willingness to work shifts under a rotation schedule that includes overnight shifts and bank holidays
  • Disability certificate equal to or greater than 33%
  • Ability to interact with customers in English and Spanish, both written and spoken
  • Customer/service spirit, attention to detail,
  • Preferable requirements
  • Knowledge of the Datacenter environment (beyond clean rooms)
  • 3 years’ experience in a similar role, ideally within the following environment (Datacenter, computer rooms, clean rooms, Telco operators, etc.)
  • Knowledge of data protocols, wiring technologies, current telecom/IT equipment